Refund Policy

14-day money-back guarantee

We want FUB Hub to genuinely make planning calmer. If it isn’t the right fit, you can request a full refund within 14 days of your order date — for any reason, including simply changing your mind. This applies to both the FUB Basic and FUB Ultimate one-time purchases.

Because FUB Hub is a digital product delivered instantly upon purchase, purchases become non-refundable after the 14-day window has passed. Once the 14 days have elapsed, the purchase is final and we are unable to offer a refund.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:

• Visit paddle.net and enter the email address you used at checkout, or the order reference from your receipt email; or
• Contact us through our contact page and we will help you raise the request.

How long it takes

Approved refunds are returned to the original payment method. Paddle typically processes them within a few business days; your bank or card issuer may take a little longer to show the credit.

After a refund

When a refund is issued, paid access to your hub ends. You can request an export of your planning data before or shortly after the refund, and we will remove your content in line with our Privacy Notice.

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle’s own refund policy also applies to your purchase.